Summary

  • Small but growing manufacturer
  • Many disparate systems
  • Wasted management time

Solving Business Growing Pains : A Manufacturing Industry Business Process Automation Solution

 

 

The Situation

A small, but growing, manufacturer of niche products that sells to the construction sector. The company had many disparate systems, processes and paper forms to operate their business.

 

IT services

The Problem

The ability to track customer orders and schedule production across a wide product range in line with customer product and delivery requirements. 

A significant amount of management time being spent firefighting, handling customer communication and making last minute (and costly) changes to production schedules.

Support Stack’s Intervention

We designed a secure web-based application that automatically consolidated all customer orders into a single production schedule and used business specific automated rules to ensure that manufacturing was prioritised in the most efficient manner, whilst still ensuring customer delivery requirements were met. In addition, we built a new e-commerce website that integrated to both the manufacture scheduling and the accounts system.

 
 
“The Support Stack team delivered a professional software solution using their specialist expertise. They offer good value for money and are decent people to do business with. I would recommend them as an IT solutions supplier.”

Philip Adcock – Shopping Behaviour Xplained Ltd

IT services

The Results

  • Increase in sales through new e-commerce website.  
  • Significant reductions in admin time (entering invoices / orders, and generating daily production schedules).
  • Enhanced manufacturing capacity / throughput due to better scheduling.
  • Reduced customer leadtimes through better management reporting and production scheduling

Return on Investment: Less than 3 months