About Sharon Kimberlin
Sharon Kimberlin is a highly skilled IT professional with a broad and varied background encompassing IT support, software testing, and operational management. In her role as an IT Support Engineer at Support Stack, she excels in first-line support, ensuring swift resolution of technical issues to minimize disruptions and optimize client performance. Sharon’s technical expertise, paired with her dedication to customer satisfaction, makes her a valuable asset in her field.
Throughout her career, Sharon has demonstrated a strong ability to combine technical knowledge with a customer-focused approach. With extensive experience in quality assurance and event management, she brings a unique perspective to IT support. Her ability to bridge these areas ensures clients receive dependable, high-quality service tailored to their specific needs.
Career Highlights
Sharon’s career reflects her versatility and commitment to excellence. As an IT Support Engineer at Support Stack, she manages a range of IT challenges, from hardware repairs and software deployments to system troubleshooting. Her clear and professional communication ensures a seamless client experience.
Previously, Sharon served as Store Manager and Personal Assistant to the Director at Robusto House, a high-profile events supplier. She played a pivotal role in managing operations for prestigious events such as Royal Ascot, The Derby, and Henley Regatta. Her responsibilities included managing e-commerce platforms, creating engaging social media content, and ensuring compliance with GDPR and Health & Safety standards.
In her role as a Software Tester and Quality Assurance Lead at Code String, Sharon tested websites and mobile apps for renowned clients such as Bentley, Bose, and McDonald’s. She led a QA team in an Agile environment, overseeing security assessments and GDPR compliance, while also authoring and auditing ISO 9001 and ISO 27017 documentation to uphold quality and security standards.
As an IT Support Technician at Pera Business Park, Sharon provided 1st and 2nd Line IT support, addressing a range of hardware, software, and networking issues. She also managed software installations, user profile setups, and hardware repairs, while delivering IT setups for conferences, ensuring seamless operations for events.
Values and Vision
Sharon is deeply passionate about her role as an IT professional and is driven by her core values of adaptability, curiosity, and trust-building. She embraces new technologies and approaches challenges as opportunities for innovation and growth. Sharon is committed to fostering strong, long-term relationships with clients by providing reliable communication and effective solutions.
Key Skills
Sharon’s key skills include proficiency in troubleshooting technical issues, system optimization, and software deployment. She is experienced in quality assurance, with a strong understanding of Agile methodologies for testing websites and mobile applications. Sharon also brings operational management expertise, having successfully managed e-commerce platforms, social media strategies, and organizational processes. Known for her professionalism and client-focused communication, she consistently delivers exceptional customer service.
Conclusion
Sharon Kimberlin’s dynamic career and diverse expertise position her as a trusted and reliable partner for clients at Support Stack. Her dedication to delivering effective solutions, coupled with her commitment to customer satisfaction, ensures she provides the highest level of support. Sharon’s ability to navigate the complexities of IT while maintaining a client-centric approach makes her a key contributor to the success of any project she undertakes.