Summary

  • Medium-sized business
  • Company expanding
  • Increasing volume of workload
  • Poor workflow

Solving Business Growing Pains : A Service Industry Business Process Automation Solution

 

 

The Situation

A medium-sized business that captured confidential personal data from people at remote locations across the UK. This data was captured on paper, then shipped back to the main office where it was re-keyed into a spreadsheet for analysis, and then reports were manually written that summarized the key data back to management.

 

IT services

The Problem

The company was growing rapidly, but as they expanded, they had to keep increasing headcount to cope with the increasing volume of data processing, analysis and reporting that was required.  There was also an issue with complying with data protection legislation and with the sheer volume of paper records that had to be kept for legal reasons.

Support Stack’s Intervention

We designed a new secure web-based application that mirrored, but replaced, the inefficient paper process and the need for manual analysis and reporting.

 
 
“The Support Stack team delivered a professional software solution using their specialist expertise. They offer good value for money and are decent people to do business with. I would recommend them as an IT solutions supplier.”

Philip Adcock – Shopping Behaviour Xplained Ltd

IT services

The Results

  • Significant reductions in the operational costs – continued company expansion was possible without the need for additional staff. 
  • Significant improvement in the speed, quality and consistency of the management reporting.
  • The secure system ensued compliance with data protection legislation and removed much of the requirement to store paper records.

Return on Investment:

Less than 6 months